401 Error: An error occurred within our system. Please try again or contact support if this error persists.

[Ivan French]

I have this error occurring every time I open Nitro. I tried running the repair solution from the Control Panel and nothing.

I am trying to contact support but all I can do it post in this forum. Not great support system.

Please help, thank you.

[Allain Umailin]

Hello @Ivan French,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign? How did it go?

If the error re-occurs after few days, please provide a screenshot of your 'About Nitro Pro' window under Help tab. This window should show the exact build of the program and its serial number (format is 12.X.X.X, e.g. 12.0.0.112). 

Thank you very much in advance and I am looking forward to hearing back from you.

[Ivan French]

That has resolved the issue for now. If I get the error again, I will post back with the information requested.

Thank you, Allain.