Nitro print to PDF from RDP stuck printing

[jmarquez@roypetty.com]

No error message and no crash, the PDF document gets stuck in queue and I can't delete it from the print queue. Killing the print spooler service clears the queue fine until it's time to restart the spooler, which gets stuck starting and then requires a PC restart. Print spooler service has no problem running or using Microsoft Print to PDF instead and I have never had problems using the Nitro print to PDF from RDP before. I don't see the spooling service having any dependencies listed to RDP. What can I do?

[jmarquez@roypetty.com]

Bump

[Reymund Oyong]

Hi @jmarquez@roypetty.com

Thank you for reaching out to us through our Community Forums!

I can see that you have an existing support case with us that is related to this issue. We will reach out to you again through the support case to better troubleshoot this issue. 
Kindly check as well your spam/junk mail folder in any case you are not seeing the support ticket emails in your inbox. 

Thank you for your patience in this matter. 

Kind regards, 

[jmarquez@roypetty.com]

Oh dang, I'm so sorry. I was out of the office for the holidays when that email rolled around, must have marked it read by accident. Will reply to the email now.