"Unable to connect - An error occurred during a connection to www.internetactivation.com"

[tz@technomech.gr]

Hello to everybody,

After deactivating NitroPDF 12 from my old PC and trying to re-activate it to the new one, I select activation and after copying the installation ID, I select the link in order to b transfered to the page for inserting ID (www.nitropdf.com/activation), but I receive the  following error message:

"Unable to connect

An error occurred during a connection to www.internetactivation.com"

Could you please help me?

I want to mention that I have downloaded and installed the latest version of NintroPDF 12.

Kind regards.

[Allain Umailin]

Hello @tz@technomech.gr,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance.

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and stay safe always!

[tz@technomech.gr]

Dear sir hello,

The problem was solved.

Thank you very much for the support and your time.

Have a wonderful New Year's Eve!