Unable to activate Nitro 10 after deactivation, removal, reinstall

[Steven Addis]

Hi. I deactivated Nitro, reinstalled, tried to activate it and it will not activate given the key and code generated after 4 attempts. This I believe was a three license key purchase. I tried support three times and it sent me in a loop trying to lookup my serial number. So, I tried contacting sales and there was no reply there hoping they would forward to support. So here I am on the forum. Thank you for any help as it is much appreciated. And I do know this version is no longer supported, yet we own the software and many other versions of Nitro, and the boss did not want to by a new version for now on this computer.

[Allain Umailin]

Hello @Steven Addis,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Steven Addis]

Thank you Allain. I sent the message.

[Allain Umailin]

Hello @Steven Addis,

Thank you for the private message.

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues activating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 23460x-xxxxxx-988272:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

[Steven Addis]

Thank you @Allain Umailin. This worked great! Have a great New Year!