Unable to Activate

[FYZICAL MetroWest]

I had to rebuild my computer. I re-downloaded Nitro Pro 12 (since that's what my serial numbers are for). When I try to activate it, it tells me I have to go to a website (nitropdf.com/activation), but clicking the link takes me elsewhere, which doesn't work. When I type the link, it tells me to input my Activation Certificate. I put in the number I copied on the Activation popup, but I do not receive an Activation Certificate, so I'm unable to activate my software.

When I use the Help site, it tells me that my serial number is not activated on any devices, so I cannot deactivate it.

This inability to activate my product is starting to impact my business operations - please help!

[Allain Umailin]

Hello @FYZICAL MetroWest,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance.

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number

Thank you for choosing Nitro and stay safe always!