SHERRI FRAZIER Posted December 24, 2021 Report Share Posted December 24, 2021 Just upgraded to ver 13 & downloaded most recent version Scanner is Epson DS-510 - which worked perfectly fine with the prior version of NitroPro (I can't remember exactly what version I upgraded from) Scanner is on and connected directly via usb. Scanner drivers updated & current Scanner functions fine from other applications When attempting to scan from NP, program spawns dialogue box for scan; however, dialogue box appears in task bar at bottom of screen but cannot be accessed nor closed by any method I have found except to kill the process "nitro_scan2pdf_app (32bit) thru task manager. I have removed (using removal tool) NP and reinstalled fresh without solving problem. I borrowed an Epson ES-400II scanner and did not have this problem Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted December 27, 2021 Official Nitronaut Report Share Posted December 27, 2021 Hello @SHERRI FRAZIER Sorry to hear about this freezing issue. A support ticket has been created so we can investigate. We will reach out directly through that ticket. Cheers! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now