Nitro Pro become trial after update to window 11

[Yee]

Upon update to window 11 nitro pro become trial version.

[Leslie V]

Hello @Yee

Thanks for reaching out to us! I am happy to assist you.

You have a version 11 license. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you have any questions.
 

[Yee]

I check my account status is as below:

Serial Number	2346xxxxxxxxxx5953
Version	12

Edited December 28, 2021 by Yee

[Leslie V]

Hello Yee,

You have a version 11 key. That reflects version 12 because the actvation servers for version 11 has been discontinued.

Please let me know if you have any questions.

[Yee]

This is still very ridiculous, before I upgrade to Window 11 everything is ok. But once I upgrade my window suddenly it is not support. When I purchased the software it never mentioned that it is only for one year or two year, and now cannot support and force us to pay extra for the service. 😡

[Leslie V]

Hello @Yee

Your key is still active. It has not been deactivated or disabled. Because there are bugs and security vulnerabilities in the older versions (Pro 11), the installers for these old versions are no longer available. 

As mentioned, you can use version 12 and activate with your version 11 key.