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Unable to Activate Nitro Pro 12

Kimberly Doney

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Kimberly Doney

I attempted to deactivate this product on an old laptop but when I attempt to do so, Nitro's website doesn't actually list the devices I have it activated on for me to select from for deactivation.  I can't deactivate directly from my prior to laptop because its dead.  Since Nitro shows that I have Nitro on two devices, and I can't seem to deactivate it on my prior laptop, I'm unable to activate it on my replacement device.  Please advise. 

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  • Official Nitronaut

Hello @Kimberly Doney

Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update ( so you can reactivate successfully: 

Then activate with your Nitro Pro 12 serial number.

I hope this helps!

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