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Nicholas Adams

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Nicholas Adams

Unable to access my copies of NITRO 10 and Nitro Pro.  I've been a Nitro user since 2012.  See email copied below...

  Thanks for buying Nitro Pro. Leave feedback > Trouble with this email? View it online | Unsubscribe me  
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Thanks for buying Nitro Pro. Really.

Hi Nicholas,

When we launched Nitro in 2005 we never expected to scale to hundreds of thousands of customers in just a few short years, but we have, and we thank you for being one of them.

We’d love to hear about your Nitro experience, and invite you to take a (super) brief survey to tell us how we did. Good or bad, give it to us straight. We’re always striving to do better – whether it is product experience, website experience, service experience, or anything else – we want your feedback.

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We actually read this stuff. All of it.

We look forward to hearing from you!



Sam Chandler
Founder & CEO

Twitter: @nitro_sam

©2012 Nitro PDF, Inc // 717 Market St, San Francisco, CA 94103

You subscribed to this news, tips and specials email list while visiting the Nitro site or trying a Nitro product.

If you would like to stop receiving these emails please click unsubscribe.

Address: Nitro, Suite 600, 717 Market Street, San Francisco, California 94103, USA.
Copyright: ©2011 Nitro PDF, Inc. and Nitro PDF Pty Ltd.
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  • Official Nitronaut

Hello @Nicholas Adams

Thanks for reaching out to us! I am happy to assist you.

You have a version 10 license. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

Please let us know if you need any further assistance.

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