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Error code 0x40030004 and missing serial number

John Hoss

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Same issue here.  I am running the lastest build of NP 13 also.

And, submitting a ticket on the web site is impossible without a SN.    NP will not let you see your own SN.  What gives with that?


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Allain Umailin

Hello @John Hoss,

Thank you for reaching out to us through our Community Forums!

Are you working with Nitro PDF Pro 13.53 which is the latest build currently available?

Does this happen when opening specific files? If yes, how were those files created and what software was used?

Would it be possible sending over copies of a few files so we can test them on our end?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.

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