Deactivating a Serial Number

[Patty Shuba]

Hi can you please deactivate a Serial Number which is registered on a computer which has been taken apart?  When I attempt to deactivate myself through your support portal I get a pop up that states: select the device, but there is nowhere to do that.  I need to reinstall the license on a new laptop we purchased.  Thank you

[Allain Umailin]

Hello @Patty Shuba,

Thank you for reaching out to us through our Community Forums!

As per our server logs, we can see you were able to install and activate your Nitro Pro 12 using your Nitro Pro 11 serial number 234600-xxxxxx-838723

Do you still need further assistance here? If yes, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Thank you very much in advance and I am looking forward to hearing back from you.

[Patty Shuba]

Hello my company has 2 licenses, one in my name (the serial number you quoted above) and another one in the name of a person that no longer works for us (234600-xxxxxx-203472).  It is not my serial number I need help with (838723).  I need help deactivating the other serial number as the computer it is activated on has been taken apart.  I need the serial number deactivated so I can reinstall on a new laptop we purchased.

[Allain Umailin]

Hello @Patty Shuba,

Could you please provide the serial number of your Nitro Pro that end with 838723?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Patty Shuba,

Thank you for the private message.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why its installers are no longer available for download and, we can no longer make adjustments to it.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 234600-xxxxxx-203472:
https://www.gonitro.com/nps/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.