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Reacivating Nitro Pro 12

David Galloway

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David Galloway

Hi There

I am also having problem reinstalling my Nitro Pro 12 on my new computer.

I have deactivated on the old computer, but when I try to activate it takes me on a merry-go round - I can't even raise a ticket! Hence defaulting to this forum.

I also can't raise a topic as it does not allow me to fill the box with the selected topic. All very frustrating having to butt in here.

1. My serial number apparently does not exist when this is inserted.

2. The system then find it...

3. It then says deactivate device... but there is no device to deactivate

4. Can't get to support as it takes me back to where I started in the first place.

Can someone please help! I would have thought this should really be a simple process to do the transfer of license?

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  • Official Nitronaut
Allain Umailin

Hello @David Galloway,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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