Trying to Activate My NitroPro 12 License on a New Computer

[Kendra Yates]

I am having difficulty activating NitroPro on a new computer.

Here's the information I received May 2018 when I purchased NitroPro 12:

Serial Number 234600-xxxxxx-332889

When I try to deactivate this serial number, I'm told to select a device, but I don't see how/where "to select a device." And then I just keep looping through the process of submitting a support ticket. I'd love your help.

Thanks! 

Edited December 30, 2021 by Allain Umailin

[Allain Umailin]

Hello @Kendra Yates,

Thank you for reaching out to us through our Community Forums!

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page: https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and stay safe always!

[Kendra Yates]

Thank you so much for your help! I successfully downloaded and activated Nitro Pro 12 using my serial number and your stellar instructions!  I'm grateful for your assistance.  

[William Taggart]

I am changing computers.  I have a Nitro Pro 12 installed on the old computer and I have my licence information.  I have installed version 12169574 on the new computer.  I have tried to use the activation applet in Nitro Pro 12, but it deadends in the message "Unable to connect An error occurred during a connection to www.internetactivation.com."  

The "Deactivation" applet does not work, as Kendra Yates has stated. 

"Submit a Support Ticket" goes into an endless loop if I select "Activation" as the support topic. 

The answer given to Kendra Yates  above "After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number" appears to be incorrect - the Activation applet requires entry of both the installation ID and the serial number, and that process deadends as stated above.

Very frustrating.

 

[Allain Umailin]

Hello @William Taggart,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[bob wega]

On 12/30/2021 at 10:11 AM, Allain Umailin said:

Hello @Kendra Yates,

Thank you for reaching out to us through our Community Forums!

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page: https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number.

Thank you for choosing Nitro and stay safe always!

hi, my computer crashed and i installed the trial for nitro 13, then deleted it when i saw this reply as 12 would not install when 13 was installed. Now I cannot install 12 even using the msi file. the wizard fails at ~80%.

anything i can do to get 12 installed. I have the sn in an old email.

thanks

bob

[Allain Umailin]

Hello @bob wega,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @bob wega,

Thank you for the private message.

To continue offering our customers the very best PDF tools, we have upgraded our servers and has shut down the one your older version of Nitro Pro runs on so please install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-542647

Thank you for choosing Nitro and I hope this helps.