Activation Issue

[Roger Jacobi]

Computer died, trying to install on new laptop.  Is says no activations have been used, interesting since I have been using Nitro Pro for a couple of years.

Serial #234600-xxxxxx-775256

HELP

ALSO, the company "Fiscal Advantage" is no longer in business, but I still have access to emails from that old company.  How do I change my email to my gmail address?

Roger Jacobi

RogerJ@Fxxxxxxdvantage.com

Edited January 3, 2022 by Allain Umailin

[Allain Umailin]

Hello @Roger Jacobi,

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues activating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro serial number 234600-xxxxxx-775256:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

 

With regard to changing your email address, are you referring to the our records for the same serial number? 

Looking at our purchasing server, you have used your Gmail email address to make this version 10 purchase last January 25, 2016.

Thank you for choosing Nitro and I hope this helps.