PeterK Posted January 16, 2022 Report Share Posted January 16, 2022 Hi, Nitro 13 cannot open some pdf files. The error message: ...Please contact Nitro support for assistance. Error code: 0x40000029. Your help would be much appreciated. Kind regards Peter Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted January 16, 2022 Official Nitronaut Report Share Posted January 16, 2022 Hi @PeterK Thank you for reaching out to us through our Community Forums! I understand that you are getting the error code 0x40000029 when opening the document in Nitro PDF Pro. Could you please provide the exact build of your Nitro PDF Pro 13? This information can be located under the Help tab > About Nitro Pro (example format is Nitro Pro 13.x.x.x) Kind regards, Link to comment Share on other sites More sharing options...
PeterK Posted January 16, 2022 Author Report Share Posted January 16, 2022 Hi, Thank you for your reply. The version number is: 13.53.3.1073 Kind regards Peter Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted January 19, 2022 Official Nitronaut Report Share Posted January 19, 2022 Thank you for giving this information @PeterK We recently became aware of this issue with Nitro PDF Pro where certain documents generate this error and our developers are currently working on getting this resolved. In the meantime, you have a couple of options. You can open the file in another program like Chrome, Edge or the free Adobe Reader and then print it to the Nitro PDF Creator printer. The new PDF created will now work in Nitro PDF Pro without error. The other option is to uninstall Nitro PDF Pro 13.53 and install 13.50 which does not have this issue. You can download the 13.50 build of Nitro PDF Pro here: 64bit - https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x64.msi 32bit - https://downloads.gonitro.com/professional_13.50.4.1013/en/retail/nitro_pro13_ba_x86.msi Kind regards, Link to comment Share on other sites More sharing options...
PeterK Posted January 20, 2022 Author Report Share Posted January 20, 2022 Hi, thanks for your advice - I downloaded the suggested version and installed it. So far it works! Thanks and regards Peter Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now