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Password reset


Jasmine Gallardo-Bron

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Jasmine Gallardo-Bron

Hello,

I am trying to reset my colleagues Nitro password, however, every time I've tried, it keeps on saying that the new password is incorrect.

Are you able to reset the password on your end?

Kind regards 

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Allain Umailin

Hello @Jasmine Gallardo-Bron,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, please send the email address via private message (hover your mouse on top of my name 'AllainU' and select 'Message').

Thank you very much in advance and I am looking forward to hearing back from you. 

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I am also experiencing this issue and not receiving a password reset email (but receive emails from Nitro on setting up a new account). I will PM you Allain.

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Allain Umailin

Hello @Geoff OBrien,

Thank you for reaching out to us through our Community Forums and for the private message.

I have executed a password reset of your Nitro Sign account so please also check you Spam / Junk as sometimes our emails go there.

Thank you for choosing Nitro and I hope this helps.

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