Jasmine Gallardo-Bron Posted January 18, 2022 Report Share Posted January 18, 2022 Hello, I am trying to reset my colleagues Nitro password, however, every time I've tried, it keeps on saying that the new password is incorrect. Are you able to reset the password on your end? Kind regards Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 18, 2022 Official Nitronaut Report Share Posted January 18, 2022 Hello @Jasmine Gallardo-Bron, Thank you for reaching out to us through our Community Forums! In order to further assist you, please send the email address via private message (hover your mouse on top of my name 'AllainU' and select 'Message'). Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Geoff OBrien Posted January 19, 2022 Report Share Posted January 19, 2022 I am also experiencing this issue and not receiving a password reset email (but receive emails from Nitro on setting up a new account). I will PM you Allain. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 19, 2022 Official Nitronaut Report Share Posted January 19, 2022 Hello @Geoff OBrien, Thank you for reaching out to us through our Community Forums and for the private message. I have executed a password reset of your Nitro Sign account so please also check you Spam / Junk as sometimes our emails go there. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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