Nitro fails to convert Word doc to NitroPDF in context menu (Right click)

[Kevin Grosvenor]

Nitro gives an error when I right-click on a Word document and then select "Convert to PDF" it fails with the following error message: "The creation process encountered an error, and failed to create the PDF file.

 

Nitro Pro 12.16.3.574 has the serial number 23460x-xxxxxx-137752

 

Edited January 24, 2022 by Allain Umailin

[Allain Umailin]

Hello @Kevin Grosvenor,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

 

If repairing didn't help, please download and update to Nitro Pro 12.16.9.574 using the installer from this page:
https://www.gonitro.com/nps/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 23460x-xxxxxx-137752.

Thank you for choosing Nitro and I hope this helps.

[Kevin Grosvenor]

Thank you for the prompt reply. I updated to 12.16.9.574 and it worked flawlessly same with activation. 

Edited January 25, 2022 by Kevin Grosvenor