Transfer Serial Number to new computer

[Randy Vavrina]

I purchased a new computer and want to use my Nitro Pro 10 on it.  I downloaded the trial version, then clicked on activate and inserted by S/N and I keep getting an invalid serial number error.  I checked, rechecked then copy and pasted the s/n from my old computer, pasted it into an email to myself, recopied and pasted into the s/n box but I keep getting the same message.  One other message told me that the serial number cannot have letters, which mine does.

Randy

[Allain Umailin]

Hello @Randy Vavrina,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.