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nitro does not start correctly

Karsten Wernicke

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Karsten Wernicke

For years, Nitro Productivity Suite worked.
but since today nitro does not start correctly.
A nitro task is visible in the Windows task manager, the nitro symbol also appears in the Windows taskbar, but nitro is not open.
Please help
Nitro pro 12
Windows 10

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Reymund Oyong

Hi @Karsten Wernicke

Thank you for reaching out to us through our Community Forums!

I have seen this behavior before when the application launches but just appear in Windows' Taskbar and it does not exhibit any error message. 
Could you please try to do the following and see how it works?:

1. Open Nitro Pro again. 
2. From the Windows Taskbar, focus on Nitro Pro by clicking on it.
3. Press the Windows key + Left/Right arrow on your keyboard until Nitro Pro appears.

Sometimes this happens when Nitro Pro is stuck outside the displayed area on your monitor. 
You can also check if you can move the Nitro Pro window (in case it's off-screen) by holding Shift and right-clicking the Nitro Pro icon in the Taskbar and selecting, "Move". Then, continuously press the Left/Right arrow key on your keyboard until it appears on the screen.


Kind regards,

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