Unable to activate

[Ghassan]

I am entering my serial from V.9 to activate V.11 but keep getting message that serial does not exist.  However, when I check the serial in Find serial box, it shows me that it is an active serial number.

[Reymund Oyong]

Hi @Ghassan

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any new activation or deactivation attempts on these versions will no longer work.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. 
To upgrade to Nitro Pro 13 with a discounted price, please visit our Upgrade page - https://www.gonitro.com/support/upgrade. 

Alternatively, you can continue on using your existing license as long as you install the latest build of Nitro PDF Pro 12.
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13.  

You can find Nitro Pro 12.16.9.574 installer from the link below and activate it with your current serial number. 
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

 

Kind regards,

Edited February 1, 2022 by Reymund G.