Can't activate

[Gary Jacobs]

I have a serial number and recently had windows reloaded so that wiped out my program. I have downloaded a trial version but am unable to activate it. The help screens keep sending me in circles. PLEASE HELP

[Gary Jacobs]

I need to reinstall Nitro PRO to my computer because they had to reload windows and that wiped out my programs

There was Nitro PRO version 11, now there is Nitro PRO version 13 and I installed this one. The serial number of the previous installation isn't recognized anymore and If I try to upgrade it to version 13, it isn't recognized.

Please, how can I solve the problem?

Thank you and regards

[Reymund Oyong]

Greetings @Gary Jacobs

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13 with a discounted price, please visit our Upgrade page at https://www.gonitro.com/support/upgrade. 

Alternatively, you can continue to use your license as long as you install the latest build of Nitro PDF Pro 12. 
Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. 

You can find the Nitro Pro 12 installer from the link below and activate it with your existing serial number.
https://www.gonitro.com/nps/product-details/downloads - Click the 'Download Nitro Pro 12' link 

To activate, open Nitro PDF Pro 12 then go to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,