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error code 401


Kendall Taylor
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  • Official Nitronaut
Allain Umailin

Hello @Kendall Taylor,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, please open your Nitro Pro 12, confirm the error message, logout from Nitro Sign at the upper-right corner of the program, close then relaunch Nitro Pro, reset your Nitro Sign password and re-login Nitro Sign.

If the error re-occurs after few days, please provide a screenshot of your 'About Nitro Pro' window under Help tab.

This window should show the exact build of the program and its serial number (format is 12.XX.X.XXX, e.g. 12.16.9.574). 

Thank you very much in advance and I am looking forward to hearing back from you.

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