Dominik Werner Posted March 24, 2022 Report Share Posted March 24, 2022 Hello, we entered a PDF with a normal text into Nitro and inserted a similar comment. In Nitro itself everything works as intended. If the PDF is saved and opened in Adobe Reader, the content is also displayed correctly at first glance. (Apart from the comments on the right) However, if you move the cursor over the content that we have commented on, you will see that the umlauts are not displayed correctly. In addition, the error message regarding the font appears. What can be the reason, is this a common problem and easy to work around? Thank you for the feedback. Sorry - I'm not sure how to insert pictures here, so I uploaded the two screenshots to https://de.imgbb.com/. https://ibb.co/GT9QmGx https://ibb.co/9tYLQV2 Best regards Link to comment Share on other sites More sharing options...
Dominik Werner Posted April 12, 2022 Author Report Share Posted April 12, 2022 Does anyone here have any further information/recommendations? Missing information to understand the problem? Kind regards Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 12, 2022 Official Nitronaut Report Share Posted April 12, 2022 Hi @Dominik Werner Thank you for reaching out to us through our Community Forums! My sincere apologies if you have not received a response on this forum post. I access the links to the screenshots, however, it seems that they are already expired. Would you be so kind to send again the screenshots to visually describe your concern? Kind regards, Link to comment Share on other sites More sharing options...
Dominik Werner Posted April 13, 2022 Author Report Share Posted April 13, 2022 Hi Reymund, no problem - i uploaded it again: https://ibb.co/34J27QKhttps://ibb.co/kHmzpNQ Kind regards Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 13, 2022 Official Nitronaut Report Share Posted April 13, 2022 Hi @Dominik Werner Would you be so kind to share that file so I can take a closer look on my end? It will be very helpful to investigate the scenarios once I have the actual file. Also, if you open the PDF document using a web browser like Google Chrome or Edge, are you getting the same display? Kind regards, Link to comment Share on other sites More sharing options...
Dominik Werner Posted April 14, 2022 Author Report Share Posted April 14, 2022 Hello, there is no display error in the browser - but it is also not able to display the comments. Here is the link to the file: https://www.file-upload.net/download-14904264/PDF_Nitro_Pro.pdf.html Kind regards Link to comment Share on other sites More sharing options...
Dominik Werner Posted April 19, 2022 Author Report Share Posted April 19, 2022 Hello, were you able to download the file and see the error? Kind regards Link to comment Share on other sites More sharing options...
Dominik Werner Posted April 25, 2022 Author Report Share Posted April 25, 2022 @Reymund G. Have you already been able to view the file or at least download it? Link to comment Share on other sites More sharing options...
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