Louise Donohue Posted March 29, 2022 Report Share Posted March 29, 2022 Hi Despite not being active on any device my license number is not recognized in nitro pro to activate. Please can you help? Thanks Louise Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 29, 2022 Official Nitronaut Report Share Posted March 29, 2022 Hello @Louise Donohue, Thank you for reaching out to us through our Community Forums! Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down which is why you are having issues activating . We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13. You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 10 serial number 234601-xxxxxx-215931:https://www.gonitro.com/nps/product-details/downloads If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead: x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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