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Issues with De-activation for Re-activation on another device


Jacob Herman
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Jacob Herman

Hi,

I'm currently attempting to transfer a Nitro PDF licence from a users old machine to their new one so they can continue work.

Upon attempting to deactivate the installation it led me to the deactivation portal where it didn't accept the deactivation certificate provided. or any combination of deactivation certificate and serial code attempted. after which it was deactivated on the machine despite the actual licence not being deactivated successfully

After that I attempted to deactivate it here https://licenses.gonitro.com/prd/portal

It found the licence there but attempting to deactivate it results in it asking to select a device but there is none listed. on the site.

Would anyone be able to assist in deactivation?

 

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Allain Umailin

Hello @Jacob Herman,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @Jacob Herman,

Thank you for the private message.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues deactivating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-xxxxxx-134537:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

With regard to deactivating on the old machine, you may just uninstall it through Control Panel\Programs\Programs and Features.

Thank you for choosing Nitro and I hope this helps.

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