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Change my email address (Email in use)


Ahmed Ashour Obad
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Ahmed Ashour Obad

Dears,

I've tried everything to change my email address without any luck.
I accidently changed the email to  a.****@onyx.com (which does not exist)
While the correct email is a.****@onyxinv.com

Now whenever I try to change it, the systems response that (email in use)

Note:
The system didn't verity my incorrect updates and therefore I am stuck with this incorrect email and our clients assume it exists.

screenshot
https://ibb.co/fM*****

 

Edited by Reymund G.
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  • Official Nitronaut

Greetings  @Ahmed Ashour Obad

Thank you for reaching out to us through our Community Forums!

We have taken notes of the email addresses you provided and what is supposed to be the correct one. Please allow me to check this on our end and get back to you as soon as I have an update. 

Thank you for your patience in this matter. 

Kind regards,

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  • Official Nitronaut

Hi @Ahmed Ashour Obad

I will create a support case on this request so we can further assist you and confirm the information we have found when searching for Nitro Sign account related to the email addresses you provided. 

Kind regards,

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