Ahmed Ashour Obad Posted March 31, 2022 Report Share Posted March 31, 2022 (edited) Dears, I've tried everything to change my email address without any luck. I accidently changed the email to a.****@onyx.com (which does not exist) While the correct email is a.****@onyxinv.com Now whenever I try to change it, the systems response that (email in use) Note: The system didn't verity my incorrect updates and therefore I am stuck with this incorrect email and our clients assume it exists. screenshothttps://ibb.co/fM***** Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted March 31, 2022 Official Nitronaut Report Share Posted March 31, 2022 Greetings @Ahmed Ashour Obad Thank you for reaching out to us through our Community Forums! We have taken notes of the email addresses you provided and what is supposed to be the correct one. Please allow me to check this on our end and get back to you as soon as I have an update. Thank you for your patience in this matter. Kind regards, Link to comment Share on other sites More sharing options...
Ahmed Ashour Obad Posted April 6, 2022 Author Report Share Posted April 6, 2022 Hello Support team. Thanks for your response. We are still waiting for your response. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted April 9, 2022 Official Nitronaut Report Share Posted April 9, 2022 Hi @Ahmed Ashour Obad I will create a support case on this request so we can further assist you and confirm the information we have found when searching for Nitro Sign account related to the email addresses you provided. Kind regards, Link to comment Share on other sites More sharing options...
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