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Upgrade options for Nitro Pro Productivity

Gloria Tschetschot

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Gloria Tschetschot

I have found it impossible to get help on this topic.  I received an email offering an upgrade to the latest version of Nitro Pro with a free upgrade to the next version but when I attempted to do it it said I was already using the latest version.  I am on version 13.  When I attempt to purchase an upgrade option for Nitro Pro Productivity I can't even find it.  When I try to sign into my account it will only go the Nitro Sign.  Help!

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Edited by Allain Umailin
Hid email address gloria@tschetschot.com
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Allain Umailin

Hello @Gloria Tschetschot,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

Looking at your account records, you are already running Nitro PDF Pro 13 so please ignore the upgrade email offer that is intended for Nitro Pro 12 and older versions.


As an aside and if you are not yet using Nitro PDF Pro ('About Nitro Pro' window under Help tab), you may just update using the installer from this page:

If you are getting the "Nitro Pro Wizard has failed" or "Something is blocking Nitro from proceeding Error occurred when resolving resource" message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article :

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Again, our sincerest apologies and stay safe always.

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