Issues with De-activation for Re-activation on another device - Version 7

[Kevin Carpenter]

I am having the same issue. Wanting to transfer V7 Nitro Pro to another machine. Serial number says 2 activations left. 0 Activations. No device. But it also its version 12 but its Version 7. Tried installing V12 and the serial did not work with that either.

[Allain Umailin]

Hello @Kevin Carpenter,

Thank you for reaching out to us through our Community Forums and for the private message.

Please note that we no longer support Nitro Pro 7 and its activation servers have been shut down which is why you are having issues deactivating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 7 serial number 234600-xxxxxx-686090:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

With regard to deactivating on the old machine, you may just uninstall it through Control Panel\Programs\Programs and Features.

Thank you for choosing Nitro and I hope this helps.