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Upgrade payment not recognised


David Menzie
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David Menzie

I have a receipt from Cleverbridge  dated 4/3/2022 for my upgrade payment yet I am still getting reminder emails about the special deal but my current serial number is not being recognised when I try to log in

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Allain Umailin

Hello @David Menzie,

Thank you for reaching out to us through our Community Forums and our sincere apologies for the inconvenience.

Looking at your account records, you are already running Nitro PDF Pro 13 so please ignore the upgrade email offer that is intended for Nitro Pro 12 and older versions.

As an aside and if you are not yet using Nitro PDF Pro 13.58.0.1180 ('About Nitro Pro' window under Help tab), you may just update using the installer from this page:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the "Nitro Pro Wizard has failed" or "Something is blocking Nitro from proceeding Error occurred when resolving resource" message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article :
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Again, our sincerest apologies and stay safe always.

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