Mary Toy Posted April 4, 2022 Report Share Posted April 4, 2022 I've done EVERYTHING suggested on the site to try to download NitroPro on my new computer. I have version 10.5.9.9 - absolutely NOTHING worked - same issues as everyone else posting here. How do I email or get in contact with someone about this. Heck, I'd even take the same version I have now - in fact I would prefer it - I don't need much - just what I have. HELP - this is extremely annoying - I purchased this product and now I can't even download and use it. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 4, 2022 Official Nitronaut Report Share Posted April 4, 2022 Hello @Mary Toy Thanks for reaching out to us! I am happy to assist you. Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down. We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: https://www.gonitro.com/pro/upgrade Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. https://www.gonitro.com/nps/product-details/downloads Please let us know if you need any further assistance. Link to comment Share on other sites More sharing options...
Mary Toy Posted April 4, 2022 Author Report Share Posted April 4, 2022 I tried to download 13 and none of your instructions worked - and I couldn't deactivate in order to reactive again. I then tried dowloading 12 couldn't do that successfully either. I would really appreciate a new registration number of something. This is nuts! Link to comment Share on other sites More sharing options...
Mary Toy Posted April 4, 2022 Author Report Share Posted April 4, 2022 PS: the link you gave above for version 12 is broken and goes to a 404 file not found error page. Link to comment Share on other sites More sharing options...
Mary Toy Posted April 4, 2022 Author Report Share Posted April 4, 2022 PS2: I was able to download 12 from another page on your site (I searched google for it) but I still can't activate because it sends to to another dead link to do so - https://www.internetactivation.com/ECOSYSTEM/ActivationServer/tiactivate/default.aspx Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 5, 2022 Official Nitronaut Report Share Posted April 5, 2022 Hello @Mary Toy Please try one of the installers below: For 32-bitFor 64-bit Kindly let me know how that goes. Link to comment Share on other sites More sharing options...
Mary Toy Posted April 5, 2022 Author Report Share Posted April 5, 2022 That worked, thank you. (Why don't you just post these where people can find them easily so we don't have to tear out our hair trying to figure this out with outdated links and activation instructions that don't work.) Link to comment Share on other sites More sharing options...
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