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Mary Toy

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I've done EVERYTHING suggested on the site to try to download NitroPro on my new computer.  I have version - absolutely NOTHING worked - same issues as everyone else posting here.

How do I email or get in contact with someone about this.   

Heck, I'd even take the same version I have now - in fact I would prefer it - I don't need much - just what I have. 

HELP - this is extremely annoying - I purchased this product and now I can't even download and use it.

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  • Official Nitronaut

Hello @Mary Toy

Thanks for reaching out to us! I am happy to assist you.

Please note that we no longer support Nitro Pro 10  and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number.

Please let us know if you need any further assistance.

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I tried to download 13 and none of your instructions worked - and I couldn't deactivate in order to reactive again.  I then tried dowloading 12 couldn't do that successfully either.  I would really appreciate a new registration number of something.  This is nuts!

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That worked, thank you.  (Why don't you just post these where people can find them easily so we don't have to tear out our hair trying to figure this out with outdated links and activation instructions that don't work.)

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