Cannot open Nitro Pro 13 - error code 0x000007b

[Liset Nyland]

Hi,

Just bought Nitro Pro 13 this morning (have used the program for years on other pc's)

However, the SW doesn't open. Just gives the error code above.

I have installed on a Windows Surface Pro with Windows 11.

I have reinstalled 2 times, logged out and logged in...all that basic stuff.

If it's not compatible I would want my money back.

 

 

 

[Allain Umailin]

Hello @Liset Nyland,

Thank you for reaching out to us through our Community Forums!

What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.58.0.1180) or you can go to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

[Liset Nyland]

Hi,

From App and Functionalities I have:

Nitro Pro 13.53.3.1073 (downloaded from the invoice email)

[Liset Nyland]

Now, thinking about it I have disinstalled this build and installed the one downloaded from your website.

Build 13.58.0.1180 but I get the same error message and code as above " Impossible to start the application"

[Allain Umailin]

Hello @Liset Nyland,

Thank you for this information and for your patience.

As part of troubleshooting, please refer to these steps to uninstall using our Clean-Up Utility, updating to the latest Visual Studio and reinstalling the program:

1. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

http://install.nitropdf.com/professional_13.58.0.1180/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

2. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:
https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

3. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

4. Download and install Nitro PDF Pro 13.58 using the installer from this page:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the "Nitro Pro Wizard has failed" or "Something is blocking Nitro from proceeding Error occurred when resolving resource" message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

5. After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 50497x-xxxxxx-685468

Thank you for choosing Nitro and I hope this helps.

[Liset Nyland]

Dear Allain,

Did the cleanup, reboot and downloaded the offline msi-file, now it works 😊

Thank you very much for your help, much appreciated.

Liset