Activating my subscription on another device

[Jonathan Crew]

My primary computer crashed and I need to activate Nitro on a new computer.  Its showing that my current subscription has been activated twice so I am unable to add it to my new device.  Do I have to purchase a new subscription? 

[Allain Umailin]

Hello @Jonathan Crew,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to the Help tab > About Nitro Pro > Activate, entering your serial number '504971-xxxxxx-940257', and clicking Activate.

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.58.0.1180). The same information is available by going to Control Panel > Programs and Features.

To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 
 
Thank you very much in advance and I am looking forward to hearing back from you.