Owner

[Wade Mathews]

Why do I keep getting a message that my trial has expired when I paid for a renewal months ago and downloaded and installed the latest version of NitroPro.  I try to get answers and I get the message my trial has expired.  Are there actually any people at NitroPro? I'm trying to do Quick Sign and I'm not even getting the option to do that.

Wade Mathews

waxxxxxxxws@gmail.com      wade@mattxxxxxxxxxxgllc.com

Matthews Roofing.

Edited June 14, 2022 by Reymund G.

[Allain Umailin]

Hello @Wade Mathews,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance. 

To continue offering our customers the very best PDF tools, we have upgraded our servers and have shut down the one your older version of Nitro Pro runs on so please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then install Nitro PDF Pro 13.58 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504907-xxxxxx-758031

Thank you for your patience and please let us know how it goes on your end.