Nitro Pro v12 won't print to Kyocera printer - closes program

[Jacinta]

We have had to reinstall Nitro Pro v 12.16.9.574 on a computer now running Windows 11 Pro (64-bit OS 22000.593) and printing to a Kyocera ECOSYS P3045dn KX printer.  Everytime we try to print to this printer, Nitro closes.  I have uninstalled and reinstalled Nitro but no success.  Can you please assist.

[Reymund G.]

Hi @Jacinta

Thank you for reaching out to us through our Community Forums!

Could you please provide the serial number you used to activate Nitro PDF Pro 12.16.9.574?

Kind regards,

[Jacinta]

I have sent the serial number in a private message to you.

[Jacinta]

Just wondering if there has been any progress made on this topic?

[Allain Umailin]

Hello @Jacinta,

I hope you are doing fine today and our sincere apologies for the delay.

Could you please send me your serial number so I can further assist you?

Thank you very much in advance and I am looking forward to hearing back from you.

[Jacinta]

8 hours ago, Allain Umailin said:

Hello @Jacinta,

I hope you are doing fine today and our sincere apologies for the delay.

Could you please send me your serial number so I can further assist you?

Thank you very much in advance and I am looking forward to hearing back from you.

I have sent via a private message.  Thanks.