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Issue wwhen activating license on a new PC

Gassó Equipments

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Gassó Equipments



i deactivated the license (send PM) in my older PC, then i try to activate the serial on the new PC i simply cannot do'it.

I go to the activation page, i put my serial and it says that have 2 activations left.

i go to the installer in th PC, once i put the serial number it asks to copy a large code, go to gonitro.com/activation and i have to paste the previous activation and the serial number, but nothing works, the system is too rudimentary, i don't know why Nitro dont make that process a lot EASIER especially when you cannot open a single ticket support.


thank you very much

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Allain Umailin

Hello @Gassó Equipments,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance. 

To further assist you, kindly download and install Nitro Pro using the installer from this page:

English: https://www.gonitro.com/nps/product-details/downloads 

Spanish: https://www.gonitro.com/es/product-details/downloads

If you are getting the "Nitro Pro Wizard has failed" message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline MSI packages:


x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 


x32 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/es/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 234601-xxxxxx-543616

Thank you for choosing Nitro and I hope this helps.

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Gassó Equipments

That version solved the problem, activated with the old Serial like a charm 

Thank you Allain.


Have a nice day

Edited by Gassó Equipments
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