Cannot Activate NitroPro 12

[Mike Bouffard]

Activation goes straight to 'Manual Activation' even though I have a working internet connection.  I don't even get the option to put in the serial number first.  When I click the www.nitropdf.com/activation link it redirects to:  https://www.internetactivation.com/ECOSYSTEM/ActivationServer/tiactivate/default.aspx and that page doesn't work.  

If I type https://nitropdf.com/activation in the browser, then I get to the 'Activation Certificate' section but when I put in the installation ID and the serial number I get an 'Invalid Data' error.  

I've tried the deactivation section on the support page too.  Nothing works, please advise.

[Allain Umailin]

Hello @Mike Bouffard,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Amani McHugh]

I am experiencing the exact same challenge as Mike above with respect to activating NitroPro 12.  Nitro should update the Activation url/website so it works rather than redirecting to a nonfunctional website. Please post a solution on the community site, so we don't each need to repeat the process of contacting an individual to request a solution.  Thanks.

[Allain Umailin]

Hello @Amani McHugh,

Thank you for reaching out to us through our Community Forums and for the private message.

We want to make you aware of the change to your product that may affect its activation performance.

To continue offering our customers the very best PDF tools, we have upgraded our servers and have shut down the one your older version of Nitro Pro runs on so please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number

Thank you for choosing Nitro and stay safe always!

[Simon Källerfelt Korall]

Tried downloading the offline/msi-installer for Nitor 12 from a number of links posted here, all using the right-click, save-as solution. All fails as the browser (after approving download of a non-safe file) complains that there was no file to install. Can @Allain Umailin please provide a new link?

 

[Allain Umailin]

Hello @Simon Källerfelt Korall,

Thank you for reaching out to us through our Community Forums!

When using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.), you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

Thank you very much in advance and I am looking forward to hearing back from you.