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cannot be installed


Derek Yan

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I download the Nitro Pro13 from Product Updates (gonitro.com). but failed to perform nitro pro13 installation. it appear warning msg: ->Something is blocking Nitro from proceeding (Network error-please check your internet Connectivity). I am located in China. can you help troubleshooting on this?

system environment: Windows 10 Enterprise 21H2

Hardware: Lenovo ThinkPad 

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Allain Umailin

Hello @Derek Yan,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 13?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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