Unable to activate Nitro Pro 13

[Marc HAUGUEL]

Nitro Pro was previously installed, activated and work fine.

Since yesterday says that is in trial mode. 

Nitro can't reach activation server. Try manual mode but at certificat step, the box is empty so i have nothing to copy.

On nitro web site the licence is valid (it says 1 activation done and 2 possible).

I have try to uninstall/reinstall but no change.

[Allain Umailin]

Hello @Marc HAUGUEL,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 13? This matters because our business installers are different from the online ones.

Lastly, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. 13.58.0.1180). The same information is available by going to Control Panel > Programs and Features.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Marc HAUGUEL,

Thank you for the private message.

To continue offering our customers the very best PDF tools, please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

Then install Nitro PDF Pro 13.58 by getting the installer from this page:

https://www.gonitro.com/fr/product-details/downloads 

If you are getting the "Nitro Pro Wizard has failed" message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use our offline French MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/fr/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/fr/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504971-xxxxxx-255192

Thank you for your patience and please let us know how it goes on your end.

[Marc HAUGUEL]

Hello, @Allain Umailin

Your link for offline installer are bad. 404 not found.

I don't understand  why inline installer does not work.

You said it need a stable internet connection... it does not work with a fiber connection at 500 mbps and 7ms ping

What is your definition of stable ?

Edited April 19, 2022 by Marc HAUGUEL

[Allain Umailin]

Hello @Marc HAUGUEL,

Our sincere apologies because we had issues with our URLs yesterday but has been fixed already.

Could you please try again on your end?

Cheers!