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There really is no customer support for Nitro?

Andrew Hamel

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Andrew Hamel

Am I missing something? There is no support telephone number, and the website is an endless loop that does not allow you to submit a ticket.

We have to come to this forum to get support?

I need to activate a license Nitro Pro and when I follow the steps on the website, it asks me to deactivate it? So now it shows I have Qty. 2 deactivated licenses.

Who can help me fix this?

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Allain Umailin

Hello @Andrew Hamel,

Thank you for reaching out to us through our Community Forums and please be aware that as much as we would like to provide phone support, the fastest way we can communicate with our online customers is by posting your inquiries to our Community Forums https://community.gonitro.com/ 

Also for your kind information, our Activation Portal is only used for deactivating previous activations, however if there is nothing to release, please refer to these steps:

1. Download and install Nitro PDF Pro 13.58 our offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

2. After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504916-xxxxxx-712326

Thank you for choosing Nitro and I hope this helps.

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