Nitro Pro 12 Activation Page not available

[kevin hon]

Hi,

I recently deauthorized my license as I needed to get a new harddrive. When I go to activate my license again using the Nitro Pro Activation Assistant this link does not work: www.nitropdf.com/activation

Kevin

 

[Allain Umailin]

Hello @kevin hon,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

[kevin hon]

I just PM'ed you my licence number.

[Victoria Cannell]

I am having the same issue as Kevin. I can activate my Nitro Pro on 2 PCs and I am unable to activate it on the second PC as the manual activation link is not working

[Allain Umailin]

Hello @kevin hon,

Thank you for the private message.

To continue offering our customers the very best PDF tools, we have upgraded our servers and have shut down the one your older version of Nitro Pro runs on so please clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick up one of the older builds instead of the newly downloaded package.

Then install Nitro Pro 12.16.9.574 by getting the installer from this page:

https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-364793

Thank you for choosing Nitro and stay safe always!

[Allain Umailin]

Hello @Victoria Cannell,

Thank you for reaching out to us through our Community Forums!

To further assist you, you may use the direct MSI installer links I have provided to Kevin and you should be good in activating using your serial number 234601-xxxxxx-474264

Thank you for choosing Nitro and I hope this helps.