Can't reactivate Nitro Pro 12.

[George Parublev]

 I had purchased a license for Nitro Pro 11 back in 2017.  Switched computers recently and just tried to activate my Serial number on Nitro Pro 11, but the activation page isn't opening.  Upgraded to Nitro Pro 12, but the same problem persists - I cannot open the activation page as listed on the activate portion of the software (www.nitropdf.com/activation).  

Please advise.  

[Allain Umailin]

Hello @George Parublev,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[George Parublev]

Done.

[Allain Umailin]

Hello @George Parublev,

Thank you for the private message.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues activating.

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-xxxxxx-704637:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

[George Parublev]

I installed using the MSI.  I cannot get the thing activated because there's no way to access the activation website. 

[Allain Umailin]

Hello @George Parublev,

Could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab?

This window should show the exact build of the program (format is 12.XX.X.XXX, e.g. 12.16.9.574). The same information is available by going to Control Panel > Programs and Features.

Thank you very much in advance and I am looking forward to hearing back from you.

[George Parublev]

https://www.dropbox.com/s/gz8ntpp8uxkva1d/Nitro Pro 1.jpg?dl=0

https://www.dropbox.com/s/ntxqixstj7stuu6/Nitro Pro 2.png?dl=0

Come on, guys. You can't be that dense as to not understand what the problem is.  

There's nowhere to do the activation.  I included all 4 screens that are relevant.

[Allain Umailin]

Hello @George Parublev,

Looking at one of the screenshots, you still have 12.16.3.574 build, not 12.16.9.574.

If you will download and install 12.16.9.574, you should be able to activate using your version 11 serial number.

Thank you for choosing Nitro and I hope this helps.

[George Parublev]

Thank you! Sorry, missed that digit!