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Upgrade to Nitro Pro 13 Error

Gilberto Bosco

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Gilberto Bosco


When upgrading, I get the error "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

I would like to understand my options in terms of updates from v12 to v13 of Nitro Pro.


Thank you,


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  • Official Nitronaut

Hello @Gilberto Bosco

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.

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