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Serial Number Not Recognized

Laura Barry

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Laura Barry

I kept getting an error that said "printer not available" so I did the troubleshooting and nothing worked. Finally I uninstalled Nitro Pro 13 planning to reinstall. The reinstall did not work as I kept getting a message stating that my serial number didn't exist. It is the correctd serial number and I tried re-entering multiple times. I cannot work without it.  Please help!

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Allain Umailin

Hello @Laura Barry,

Thank you for reaching out to us through our Community Forums!

In order to further assist you,  could you please provide the serial number of your Nitro Pro 13?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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