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Error 401 message.

Alan Benoy

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About 2 out of three times, when I try to open a PDF, I get an ERROR 401 message. I have to X out of  the box, and re-try.  Usually, on the second try, the PDF opens ok. 

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  • Official Nitronaut

Hello @Alan Benoy

Thanks for reaching out to us!

Can you please let us know what specific version of Nitro you are using? You can retrieve this information by going to the Help tab> About Nitro Pro.

I look forward to your reply.


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Windows version 10 Pro

10.0.10943 Build 10943

I also posted another issue...  When I am in NitroPro and click on Share, then Request Signature, my screen locks up.  I have to CTL+ALT+DEL and close the program, then re-start Nitro Pro.  

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