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"Expired Trial" message

Steve Seal

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I have three licenses for Nitro Productivity Suite Includes Nitro Pro for desktop PDF productivity and Nitro Cloud for unlimited eSignatures. Two of my computers are able to access/use Nitro without any issues. My desktop, however, gives me an Expired Trial error message. I have logged out/logged in and the message persists. Please help!

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Allain Umailin

Hello @Steve Seal,

Thank you for reaching out to us through our Community Forums!

Have you tried reactivating using your serial number 504918-xxxxxx-148649? How did it go?

If that did not help, could you please provide a screenshot of your 'About Nitro Pro' window under the Help tab? This window should show the exact build of the program (format is 13.XX.X.XXX, e.g. The same information is available by going to Control Panel > Programs and Features.

Lastly, a screenshot of the error message you have received after entering your serial number. To find out how to take a screenshot using Snipping Tool, check out this link: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b 

Thank you very much in advance and I am looking forward to hearing back from you.

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