Melissa Selzler Posted May 2, 2022 Report Share Posted May 2, 2022 (edited) The trial for the Nitro sign that the paralegal in our office uses expired but she was never sent an email to continue usage/enter payment information. She has work product still in the nitro sign she was using and would like to continue but there is no option to add payment information anywhere. You click on the upgrade now button and it brings you to the contact sales page which she has tried to do already with no response. Edited May 2, 2022 by Melissa Selzler Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 2, 2022 Official Nitronaut Report Share Posted May 2, 2022 Hello @Melissa Selzler, Thank you for reaching out to us through our Community Forums! To further check your Nitro Sign account, could you please provide the email address of it on your next response? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Melissa Selzler Posted May 2, 2022 Author Report Share Posted May 2, 2022 (edited) melissa@hanxxxxxenlaw.com Edited May 2, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 2, 2022 Official Nitronaut Report Share Posted May 2, 2022 Hello @Melissa Selzler, An adjustment have been executed to your account so please close all your browsers, open a new one and log in again to your Nitro Sign account. Thank you for choosing Nitro and I hope this helps Link to comment Share on other sites More sharing options...
Tax Defense Partners Posted June 14, 2022 Report Share Posted June 14, 2022 I am having the same issue Link to comment Share on other sites More sharing options...
Tax Defense Partners Posted June 14, 2022 Report Share Posted June 14, 2022 On 5/2/2022 at 2:50 PM, Allain Umailin said: Hello @Melissa Selzler, An adjustment have been executed to your account so please close all your browsers, open a new one and log in again to your Nitro Sign account. Thank you for choosing Nitro and I hope this helps I am having the same issue Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 14, 2022 Official Nitronaut Report Share Posted June 14, 2022 Hello @Tax Defense Partners, Thank you for reaching out to us through our Community Forums! Nitro Sign was upgraded to Nitro Sign Essentials and is currently free when purchasing Nitro Pro and now currently running as trial version to allow all users to send eSignature requests and we are planning to extend this promotion further out. For current features available with the free-bundled Nitro Sign Essentials, please refer to this article:https://kb.gonitro.com/knowledgebase#/search/cloud/000004914 At the moment, our product team have not determined an exact date of when the trial will end but we will send further communication through email with an update when one is available. With regard to your concern, we have made an adjustment on your account so please log out, close all your browsers, open a new browser and log in again. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
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