Missing activation code

[Corinne Hayet]

Hello,

 

Recently bought new desktop, downloaded Nitro Pro 13. I originally downloaded over 4 years ago so it was an old version. Unfortunately I haven't got the original email with codes. I try with the serialnumber in my old pc but it doesn't work in your page https://licenses.gonitro.com/prd/portal  but I have this message "Please select devices to deactivate"

Please, may I have this informations for my new pc ?

Best regards

 

 

[Leslie V]

Hello @Corinne Hayet

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Corinne Hayet]

Hello. My serial number is **

 

Best regards.

Edited June 14, 2022 by Reymund G.

[Leslie V]

Hello @Corinne Hayet

That is a version 11 serial number. Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.