says trial expired after purchase (4 years ago)

[Rhonda Miller]

My purchase came with 2 installations.  My paralegal's computer is now saying trial expired and when she tries to reactivate, it says maximum number of installations for this license.  Can you please fix this or tell me what to do? Your Serial Number: 234600-298832-236572

Edited June 14, 2022 by Reymund G.

[Leslie V]

Hello @Rhonda Miller

Thank you for your message - I can help you out.

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number. 

If in the future, you would like to move your license to a new computer, or plan on reformatting your computer, I suggest you deactivate first by clicking on: Help tab > About Nitro Pro > Activate > Deactivate. This will allow you to reactivate on another computer.

I hope this helps. Please let me know if you have other questions.