Activation issues

[hcooper@caribbeanclimate.bz]

My company purchased 20 licenses a few years ago.  We have been systematically upgrading computers and now when it comes to activation we are unable to do so.  Original version v11.  I did some reading and found that the v11 serial works on v12, so I u upgraded all systems  to v12 but to no avail.  Experiencing the same issue of not able to activate due to activation server.  Please assist.  I can perform reference number as I'm not sure that my email was used in the original purchase. 

Regards,

Harrison

[Leslie V]

Hello Harrison,

Thank you for contacting us.

I was able to find just one serial number using your email address. Unfortunately, I was unable to find other serial numbers. I will only be able to locate your serial number if you purchased Nitro Pro from our website. If you purchased Nitro Pro from our website please provide us with the following information so we can look up your account.

1.    First and last name of purchaser
2.    Email address used purchase Nitro
3.    Order reference number

I look forward to your response.
 

[hcooper@caribbeanclimate.bz]

Purchaser: K L

Order reference number: **

Email: **

This was our then Executive Director who has since moved on from the company.

Edited June 14, 2022 by Reymund G.

[Leslie V]

Hello Harrison,

Thanks for the information!

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with any of your current Nitro Pro 11 serial numbers. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

[hcooper@caribbeanclimate.bz]

As I had mentioned earlier, my issue is with activating Nitro 12.  I tried installing the file you linked to but the installation fails at "Downloading". Is there an offline install version?

 

[Leslie V]

Hello Harrison,

Please try:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi
 

[hcooper@caribbeanclimate.bz]

Hi thank you this worked without asking for activation.,  Thank you again.  Would I be able to use this installation file on the other computers as well using their serials?