Jump to content

Nitro Pro v13.58.0.1180_w64 - Crashing at startup - Cannot run at all

Kevin Frey

Recommended Posts

Kevin Frey

I cannot run Nitro Pro anymore (v13, latest public build).

Can't run by opening a PDF, and it won't run "standalone" from the Desktop icon either. It dumps two files in my temp folder, then closes. 


I am clicking the option to send the crash files to Nitro Pro, so you should have several crash reports in the inbound queue under my email address. I don't see a way to upload the DMP files here. 

Very frustrating. I had to resort to using DocuSign for some editing I needed to do in the meantime, which is not great.  

Link to comment
Share on other sites

Kevin Frey

OK - Fixed my own problem. I went into the registry,  HKEY_CURRENT_USER\SOFTWARE, then deleted the Nitro key and all its subkeys/values. Then, I tried running it again, and voila, no more "crash at start."   So, something uncorrectable or an unhandled error was causing this crash. I still recommend that Nitro software dev staff look at the crash reports sent so that you can properly "catch and handle" this error in the future, and at least provide a remediation recommendation going forward. 


FYI in case anyone else has this issue in the future on their own PCs. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.